Privacy Policy

Our contact details Name: Lazer

World Address: Lazer World, Spindle Way, Crawley, West Sussex, RH10 1TG

Phone Number: 01293 551 461

E-mail: reception@lazerworld.co.uk

 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

• Birthday celebrants name(s)

• Corporate/youth organisations names

• Average ages of groups

• Phone numbers

• Email Addresses

• Dietary requirements

• Data statistics from bookings for internal use only

• If groups have additional needs

• Staff employment information

 

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• This is to enable bookings and be able to liaise with customers about their bookings as needed.

 

We also receive personal information indirectly, from the following sources in the following scenarios:

• Hosts of events who may share dietary or additional needs and names of people attending an event. E.g. Tommy is allergic to nuts

 

We use the information that you have given us in order to arrange details of bookings and events as needed after you have contacted us.

 

We may share this information with via a secure bookings system to handle payments

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting reception@lazerworld.co.uk

(b) We have a contractual obligation.

(c) We have a legitimate interest.

 

How we store your personal information

Your information is securely stored on our integrated booking system. We keep customer booking information for 7 years + current financial year to allow for inspection of the business accounts etc as required by law. We will then dispose your information by the system automatically archiving no longer used customer accounts.

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate.

You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at reception@lazerworld.co.uk if you wish to make a request.

How to complain If you have any concerns about our use of your personal information, you can make a complaint to us at reception@lazerworld.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk