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Terms And Conditions

  • Games are subject to availability. We urge you to book in advance to avoid disappointment. Unless specified, booking does not guarantee exclusive use of the arena. Players are requested to arrive at least ten minutes before their notified start time. Players arriving after their start time may be refused entry without refund.


  • Prices & times may change without notice. 


  • Failure to follow the game rules set out by the game marshal will result in removal from the game without refund. Persons under the influence of alcohol may be refused entry. Lazer World reserves the right to refuse entry to anyone without reason.


  • When team games are played, Lazer World cannot guarantee that players will be assigned to teams of their choosing. Please make your team preferences known to the Marshal and they will take this into consideration. The Marshal must also assign teams considering skill level, age, numbers of players/phasers and general fairness.


  • Players must wear sensible footwear and clothing.


  • Whilst every effort is taken to ensure customer safety and security, all persons playing laser games do so at their own risk. Lazer World is physical game and as such there are inherent risks always associated with physical activity and having fun together. These include being exposed to moderate physical activity, tripping, falling and bumping into fixed objects and other players. Lazer World has taken every reasonable step to control these risks through design, maintenance and operation of the facility but due to the nature of the game and any the nature of physical activity it is impossible to eliminate such risks completely. As such players and/or parents/guardians must recognise and accept this risk.


  • Although there is no known risk posed by the phasers and laser equipment, due to the nature of the game, the physical activity involved and the risk of being bumped into in the darker than normal environment, we recommend that Lazer World is not suitable for players who are pregnant. Our laser equipment uses low-power electronic data transmission devices which may not be suitable for customers with pacemakers. If in doubt, check with the manufacturer of your pacemaker for further information.


  • All competitors and visitors to these premises must comply with the rules and instructions notified to them on behalf of Lazer World. The management can accept no responsibility for any loss or damage suffered by competitors and visitors whilst on the Lazer World premises.


  • Prices are inclusive of VAT at the current rates. 'Further games' price applies to games played the same day by the same player. Payment is to Lazer World by credit/debit card or cash.


  • Bookings are secured with a non-refundable deposit. Deposits are non-refundable but transferable with more than one weeks notice. Deposits paid will be deducted on the day of play. Deposits may be retained if number of players is less than number of places booked without giving 24 hours notice. Any pre-payment before the day of a booking is considered to be a deposit.


  • Birthday packages cannot be used in conjunction with any other offer. At least 2 days notice is required to book a birthday package and a minimum of 8 players required. Parents/guardians are required to remain on-site during the party and requested to supervise children whilst eating.  Booking a birthday party does not guarantee exclusive use of the arena or party areas.


  • Children remain the responsibility of their parent/guardian/supervising adult during their visit.

  • Whilst a Lazer World marshal is present during the game, this is to ensure that the game rules are adhered to, to answer queries and in case first aid is necessary.

  • Parents/guardians who chose not to play are welcome to accompany the game marshal to supervise their children if they wish - in this case please ask a member of staff. Lazer World does not provide services of supervision for children.


  • Lazer World cannot accept responsibility for loss or damage to personal property.


  • Unless we are closed by the government due to COVID, no refunds will be permitted under any circumstances.

  • If you require to change your booking due to your guests having COVID we will not be able to issue a refund, however we can reschedule your booking.

  • Vouchers and special offers: Vouchers and special offers cannot be used in conjunction with special events, birthday parties or any other offer. Admission/use is subject to availability. Pre-booking is always advised. Unless specified, vouchers/offers expire three months after publication or issue. Unless specified, vouchers cannot be used at weekends or on Public Holidays. Vouchers are non-transferable and have no cash value. Each voucher is valid only for the bearer (plus guests in the case of a 2 for 1 voucher) and unless specified, customers may use only one voucher per person per day.


  • Personal data in the form of images of visitors to, and players of Lazer World is collected via closed circuit television ('CCTV') located around the premises. 


  • If you submit a testimonial/feedback to Lazer World using, then you agree that we may publish your testimonial on this website, and/or on our other promotional material, on such page and in such position as we may determine in our sole discretion. We will remove your name and any other personal information so you will remain anonymous. You further agree that we may edit the testimonial and publish edited or partial versions of the testimonial. However, we will never edit a testimonial in such a way as to create a misleading impression of your views. You may terminate this licence by giving to us 30 days' written notice of termination.

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